Last Updated: March 8, 2017
Topo Athletic, LLC ("Topo") collects customer information to help us serve you better. We respect your privacy and are committed to maintaining and using this information responsibly. This Privacy Policy addresses the use and disclosure of information we collect from you [at this web site, located at: www.topoathletic.com. By visiting our website, or providing your information to us, you are accepting the practices described in this Privacy Policy. If you have read this Privacy Policy previously, please review it again to be sure you are familiar with its present terms. The date of the most recent update is listed at the top of this Privacy Policy. We may update this Privacy Policy in the future. We will notify you about material changes to this privacy policy by sending a notice to the e-mail address you provided to us or by placing a prominent notice on our website. Your continued use of our Website after this Privacy Policy has been modified will indicate your acceptance of and willingness to be bound by the revised Privacy Policy.
Information we collect about you
Collection of Personal Information: We may request personally identifiable information ("Personal Information") about you such as name, phone number, billing address, shipping address, credit card information, email and other personal information in various places on our Website. You may choose to provide this Personal Information in order to access certain services or features such as completing a purchase, registering for an account, providing feedback or requesting information. You can always choose not to provide your Personal Information, but you may not be able to use a particular service or feature.
Collection of Non-Individually Identifiable Information: Every time you visit our Website, we may collect information from you that is not personally identifiable. Examples of this type of information include: the date and time of your visit, your IP address, the type of Internet browser you are using; the type of computer operating system you are using, the domain name of your Internet service provider, the Web page from which you came, and the pages you visit on our Website. The information we receive depends on the settings on your web browser. This information does not identify you personally; however, but it may identify the device or network you are using, we may use this information in an attempt to identify you and/or we may combine this with information that does identify you.
Most websites use "cookies" and/or similar technologies to place information about a user's visit to that website in a small data text file that is stored on the user's computer. We use cookies to make our Website services available or easier for you to use. For instance, we use cookies to enable you to select products, place them in your shopping cart and make a purchase. In addition, certain other affiliated third parties may also deliver cookies to your computer. For example, we use third party analytics services, including Google Analytics, a web analytics tool that helps us understand how visitors engage with our website. These third parties may deliver cookies to your computer for the purpose of tracking your online behaviors across nonaffiliated websites to deliver targeted advertisements. You may choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your Internet browser settings. If you choose to turn your cookies off, you will not be able to make a purchase through our Website and you may not be able to access some of our features that make your site experience more efficient and convenient. If you would like to place an order without the use of cookies, please contact our Customer Service Department at (888) 994-9750.
In addition to cookies, we may also use "web beacons", "pixel tags" and other web technologies to manage our website and email. These are small graphic images that allow us or preferred service providers to track non-personally identifiable analytical information about your visit to our Website (such as pages viewed). We may link the information we collect using these web technologies to your Personal Information.
We do not presently respond to "do not track" signals. If this should change, we will update this Privacy Policy to reflect this change
How we use your information
The information we receive allows us improve your online shopping experience, making it more convenient, efficient and enjoyable. We may use your Personal Information and the other data that is collected through the Website to: process your purchase, confirm your orders and communicate to you about account information or customer service needs, customize your communications and shopping experience, coordinate contests, promotions, surveys or other website features, improve the content, usability and functionality of our website, and improve our marketing and promotional efforts.
If you provide us with your email address as part of a purchase transaction on our website, or if you choose to receive communications from us, we may periodically send you newsletters, emails featuring sales information, and emails requesting your feedback on our products and services. In addition, if you make a purchase on our website, we may send you order and shipping information. You can opt-out of receiving marketing messages from us via email at any time. To do so, contact our Customer Service Department at info@topoathletic.com or (888) 994-9750.
How we share your information
For the purpose of operating our business, we may transfer your Personal Information to third party service providers who act on Topo's behalf. For example, these third party service providers may handle credit card processing, shipping, email distribution, information analysis, and promotional efforts. We provide our service providers with the information they need to perform their services and work with them to respect and protect your information.
We may use your information in aggregated or otherwise de-identifiable format for a variety of business purposes such as reporting, marketing, data analysis and business improvement. It is important to note that the aggregated or otherwise de-identified information we use for the purposes described in this paragraph will not identify you individually.
We may be obligated to cooperate with various law enforcement inquiries and we reserve the right to share or transfer Personal Information to comply with a legal requirement, disclose any activities or personal information about you to law enforcement or other government officials as we, in our sole discretion, determine necessary or appropriate, in connection with an investigation of fraud, for the administration of justice, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
If we acquire, merge with or are acquired by another company and/or if we transfer or dispose of some or all of our assets, your Personal Information may be disclosed to another company, but in such a case your Personal Information will be subject to the Privacy Policy in effect.
Except as otherwise disclosed in this Privacy Policy or with your prior consent, we will not sell, trade or rent Personal Information to other companies as part of our regular course of business.
How we protect your information
We maintain reasonable administrative, physical and technological measures to protect the confidentiality and security of Personal Information you submit on or through our Website. For example, when collecting credit card information for online purchases, we offer secured-service transactions that encrypt your information in transit. Unfortunately, no website, server, or database is completely secure or "hacker proof." We therefore cannot guarantee that your Personal Information will not be disclosed, misused or lost by accident or by the unauthorized acts of others. Further, we cannot control dissemination of Personal information contained in user-generated content you post on or through our Website, and you should have no expectation of privacy in such information. Please keep this in mind when determining what information you share online in user-generated content and otherwise.
Links to other sites
This Privacy Policy applies only to our Website. At times, we may provide links on our Website to other websites, services or Features (as defined below) operated by third parties. These links are provided only for your convenience and intended to add value to your visit. These third party websites, services and Features are independent from Topo and have separate privacy policies and terms and conditions. We strongly encourage you to review the terms and privacy policies of any third-party sites before using their sites.
Social Media Features and Widgets
Our Website may include social media features ("Features") such as the Facebook Like button, or the "Share This" button or interactive mini-programs that run on this Site ("Widgets"). These Features and Widgets may collect your IP address and may set a cookie to enable the Feature or Widget to function properly. Social media Features and Widgets are either hosted by a third party or hosted directly on our Site. We do not control these third party Features and cannot be responsible or liable for any data or information you elect to disclose or share through these Features. Your interactions with these Features are governed by the privacy policy of the company providing it.
Children's policy
You must be at least 13 years old to have our permission to use this Website, and at least 18 years old to register on our site or make any purchases in our online store. We do not knowingly collect, use or disclose Personal Information about visitors under 13 years of age. If you are under the age of 13, you can use this service only in conjunction with your parent's or guardian's permission.
How to update your information
If for any reason you would like to be taken off the email list that notifies you of upcoming promotional offers or to opt-out of having your Personal Information transmitted to our third party service providers, please contact our Customer Service Department at info@topoathletic.com or (888) 994-9750. [Please note that if you decide to opt-out of all third-party transmissions of your personal information, we may not be able to process your order.]
If you have created an account during the ordering process, [you can login to or manage your account by clicking the "My Account" link at the top of any page. After logging in, you will be able to modify your contact information, update your billing and shipping addresses, view past orders, or delete your account completely.]
How to contact us
If you have further questions about our Privacy Policy or comments on how we can improve our website experience, please contact us via email at privacy@topoathletic.com or via mail at:
Customer Service
Topo Athletic, LLC
1 Grant Street, Ste 150
Framingham, MA 01702