Have your order number ready, found at the top left corner on your packing slip. Your order number begins with ORD and does not include any hyphens (e.g. ORD123456).
Enter your original shipping zip code as shown on your packing slip.
Use the prepaid FedEx shipping label to send back your shoes. Be sure to do so within 30 days of your order date.
Please allow 7-10 days for your return to be processed. Refunds or exchanges will be issued within 1-2 business days after your return is received. Refunds may take 3-5 business days to be credited to your original payment method.
- Items marked Final Sale at the time of purchase are not eligible for a return or exchange.
- Shipping costs will not be refunded.
- Return shipping is free only when using the prepaid FedEx label provided by Topo Athletic. If you're located outside of the continental US or are unable to use the label provided by Topo Athletic, you will be responsible for return shipping costs.
- Purchases made through other retailers or websites are not eligible for a return through Topo Athletic, please reach out to the original retailer for assistance.
- Purchases made with special promotions may have restricted return rules, as noted at the time of the promotion.
- If our Customer Service team determines, in its sole discretion, that our 30-Day Risk-Free Trial is being abused, they can discontinue the policy for identified customers.
- If you have any questions or issues when processing your return, please reach out to our Customer Service team at firstname.lastname@example.org or (888) 994-9750. Our team is available Monday-Friday, 9:00 a.m. - 5:00 p.m. EST.