- I'm not sure which model is right for me. Can you help?
If you have specific fit questions, contact us! We can help guide you through our product offerings and find something that works best for you. The Topo customer service team is available M-F 9am- 5pm EST. Call us at (888) 994-9750 or email us at firstname.lastname@example.org.
- Do all Topo models fit the same?
All Topos are designed with the same distinctive fit - secure through the heel and mid-foot with a generous toe box. Every model has been designed with a unique function in mind, and as such, may offer a different fit and feel. We would encourage you to check out our style guide for more information on the differences between our models. If you need more information or just prefer to speak to a human, please do not hesitate to call our customer service team at (888) 994-9750.
- Do Topos run “true to size”?
Topos are ergonomically designed to follow the natural shape of the foot - secure through the mid-foot and heel, with plenty of room for the toes to spread. Topos run true to size. In the case you purchase a shoe that doesn’t fit, don't worry, a prepaid label will be included in your original packaging so that you can exchange for the right size for free!
Purchases made on www.topoathletic.com
We are pretty confident you’ll love the fit of our shoes. But if for any reason you don’t, we will let you try your Topos for a 30 day risk-free trial. If you aren't in love with our roomy toe box and natural fit within the 30 days, you can return your shoes for a refund (original shipping costs will not be refunded). Go ahead, give them a try!
We will also process any exchanges free of charge.
Please complete the return form included in your original shipment indicating why you are returning your shoes and whether or not you want a refund or an exchange.
There is a prepaid shipping label included within your original packaging. Shipping is FREE for returns and exchanges when using the Topo prepaid label. If you did not receive a prepaid label, please contact our Customer Service team at email@example.com. In the case that you are not able to use the FedEx prepaid shipping label provided by Topo, you will be responsible for any shipping costs incurred to return the product.
If an item is marked "Final Sale", it cannot be returned or exchanged. Please reach out to our Customer Service team if you are not sure if your order includes a Final Sale item. They will also be able to help you with sizing concerns.
Purchases made through an authorized dealer
If you did not make your purchase through our website, we are unable to accept your return. But our dealers are good people, so we’re pretty sure if you go back to them they’ll try to make it right.
The nitty gritty
Any refunds for returned product will be processed to the original method of payment. If you have requested an exchange as part of your return, your original form of payment will be charged or refunded for any difference in price between your original purchase price and the requested item. We may need to reach out for payment information on exchanges for greater value if you do not have a payment method stored in your account.
We are really excited to offer you a risk-free opportunity to try our shoes. However, if our Customer Service team determines, in its sole discretion, that this policy is being abused, they can discontinue the policy for identified customers.
Please allow 7-10 days for your refund and/or exchange to be processed. Product must be received by Topo at their warehouse in order for the refund or exchange to be processed.
Our goal is to make returns and exchanges as simple as possible. If you have questions, please contact our Customer Service team at firstname.lastname@example.org or (888) 994-9750. Our customer service team is available for you Monday-Friday, 9:00 a.m. to 5:00 p.m. EST. If you reach out to us outside of business hours, we will get back to you as soon as we can within the following business day.
- Defective Product
It doesn’t happen often, but every once in a while, a bad pair of shoes makes its way to you, our consumer. Our bad – please contact us immediately at email@example.com with the defect information and we’ll work with you to make it right.
If you have purchased a defective product through one of our authorized retailers, please contact them for a replacement. If you have any issues with this process, then contact our Customer Service Department at firstname.lastname@example.org or (888) 994-9750.
Please note – sometimes shoes break down after high mileage and usage. If our Customer Service team determines, in its sole discretion, that your issue is just normal wear and tear, a replacement pair will not be sent. Discontinued product may also not be eligible for a replacement pair.
- What are my shipping options?
We offer overnight, 2nd day, and standard ground shipping options. All of our shipments ship from our warehouse in Montebello, California.
- Ground (3-7 business days): $5
- Second Day Air (2 business days): $20
- Next Day Air (1 business day): $40
Our Canadian customers can order directly through our Canadian distributor at https://topoathleticcanada.ca/.
Orders received by 2:30 p.m. EST (11:30 a.m. PST) on any business day will ship the same day. Any orders received after 2:30 p.m. EST (11:30 PST) or on a weekend/holiday, will ship the following business day.
- Do you ship internationally?
We ship anywhere in the United States. However, we do have a growing base of International distributors as well as select retailers that ship Internationally (REI.com, Gearcoop.com and Backcountry.com).
- Do you ship to FPO/APO/DPO addresses?
Yes, we are happy to ship to service members overseas. Please select United States as your shipping country and the USPS shipping option.
- Do you have any recommendations for alternate lacing options?
Anyone who has tried Topo Athletic knows that our shoes follow the natural shape of the foot: plenty of room for the toes to spread and a secure mid-foot and heel. If you require additional fit adjustments, alternate lacing allows you to customize to your unique foot type. Check out our recommended lacing options here!
- Do I have to run a certain way in Topos?
All Topo models are designed with little or no heel-to-toe drop. We believe that this encourages proper loading and weight distribution during the gait cycle, resulting in a more natural, efficient stride. This does not mean that you have to change the way you run. However, we believe that all runners can benefit from natural running form, regardless of footwear. This means: running in a way that emphasizes tall posture, loading under your center of gravity, and slightly leaning at the ankles.
Of course there’s more to it than that! That is why we partnered with a premier resource for running form and mechanics called ACU Running. Click the link to check out how ACU-Running could make a serious positive impact on your running! Their page on our website contains videos detailing everything from common running form failures and how to correct them, to detailed instructions on specific exercises that will help you improve your running form.
- Are Topos Vegan?
We do not use any latex or animal products as materials or adhesives for our Vegan models. The Rekovr is our only non-Vegan model, made using an ethically sourced wool/poly blend.
- Are Topos waterproof?
We offer a single waterproof shoe at this time. The Hydroventure is our first ever waterproof trail running shoe, which we released in early 2016. Using eVent fabrics DVdryLT, our team engineered the lightest waterproof trail running shoe on the market today! All other Topos are designed to be lightweight and breathable, using airy mesh materials that are not waterproof.
- How do I clean my Topos?
Do not machine wash or dry. Remove insoles and laces and use a damp sponge and mild soap or detergent to remove any mud and dirt. Rinse with warm water and air dry away from direct sunlight or heat sources. Extreme, direct heat can cause bonding agents to fail or materials to lose their functional properties.
- How can I become a dealer?
If you own a brick and mortar running, outdoor, sporting goods, or shoe specialty store and are interested in carrying the Topo line, please send an email with relevant information and store website to email@example.com. A representative in your territory will follow up with more information.
- Does Topo have an ambassador program?
We sure do! Our ambassador program runs during the calendar year, with new ambassadors being selected at the start of the year. We announce our open ambassador call via social media and our newsletter. The best way to stay updated on the program is to follow our social media channels and subscribe to our newsletter. If you have any questions about the program in the meantime that can’t be answered in this section, you can reach out to us at firstname.lastname@example.org.
- When and where do I apply to be a Topo Ambassador?
Our open calls for new ambassadors begin at the beginning of each calendar year. Our social media channels and newsletter will provide a link for the new year. If you miss the application window, you may contact us at email@example.com, however, we can only consider your application if there are remaining open spots in the program.
- Who can apply to become a Topo Athletic Ambassador?
Anyone who is a fan of Topo Athletic can apply to be an ambassador. You don’t need to be an elite or professional athlete to apply. We are simply looking for athletes who identify with our company mission, use our shoes regularly as part of their healthy and active lifestyle, and are comfortable with sharing their positive Topo experiences with their broader communities.
- Does Topo Athletic sponsor athletes?
Topo Athletic has had the honor and privilege of signing on our first professional athletes in 2017. If you are a professional athlete with a passion for Topo footwear and your community and would like to be considered for a sponsorship, please send us a note introducing yourself to firstname.lastname@example.org.
- What are my responsibilities as a Topo ambassador?
- Engage with your communities about your experiences wearing Topo Athletic shoes via outlets such as social media or industry connections
- Provide photos of yourself wearing Topo Athletic product that we can use branded content and also be available for photoshoots on occasion
- Appear at sponsored events (expos, races, retail events, community gatherings)
- Publicly display that you are an ambassador for Topo Athletic (ex. posting our logo to your blog)
- Wear our shoes and branded gear while competing
- Contribute to our blog
- Help drive contests or promotions and engage with our social media content
- Provide direct feedback to our staff about your experience in our shoes and how we can continually evolve to make them even better!
- How long does the Topo Ambassador program last?
We ask that all ambassadors commit to the program for one calendar year. All ambassadorships end on December 31 regardless of when you were accepted to the program.
- If I am already a Topo ambassador, do I have to reapply each year?
All ambassadors interested in extending their ambassadorship through the next calendar year are required to reapply.
- How will I know if I am selected to be an ambassador?
Selected ambassadors will be notified at the beginning of the new ambassador year. If you are not selected, you will also receive notification during this timeframe.