- I'm not sure which model is right for me. Can you help?
If you have specific fit questions, contact us! We can help guide you through our product offerings and find something that works best for you. The Topo customer service team is available M-F 9am-5pm EST. Call us at (888) 994-9750 or email us at email@example.com.
- I'm interested in inclusive sizing. Do you have a guide for that?
Yes! Our size charts, including sizing equivalent guidelines, are available here and on all shoe product pages.
- Do all Topo models fit the same?
All Topos are designed with the same distinctive fit - secure through the heel and mid-foot with a generous toe box. Every model has been designed with a unique function in mind, and as such, may offer a different fit and feel. We would encourage you to check out our style guide for more information on the differences between our models. If you need more information or just prefer to speak to a human, please do not hesitate to call our customer service team at (888) 994-9750.
- Do Topos run “true to size”?
Topos are ergonomically designed to follow the natural shape of the foot - secure through the mid-foot and heel, with plenty of room for the toes to spread. Topos run true to size and we recommend trying your usual athletic shoe size when trying Topos for the first time. In the case you purchase a shoe on our website that doesn't fit, don't worry, you can go to topoathletic.happyreturns.com within 30 days of your purchase to exchange your order for the right size for free!
- Do you make wide-width models?
We will be adding wide sizes in select models starting in 2023. Our standard women's widths are about a D-width in the forefoot and a B-width in the midfoot and heel. Our standard men's widths are about an E/EE-width in the forefoot and a D-width in the midfoot and heel.
We're confident you'll love the fit, comfort, and performance of our shoes, but just in case, we offer a 30-Day Risk-Free Trial. If you're within 30 days of purchase, head to our returns page to get started.
Our 30-Day Risk-Free Trial applies to purchases made on topoathletic.com only. Purchases made through other retailers or websites are not eligible for a return through Topo Athletic, please reach out to the original retailer for assistance. Items marked Final Sale at the time of purchase are not eligible for a return or exchange. Purchases made with special promotions may have restricted return rules, as noted at the time of the promotion.
- Defective product
It doesn't happen often, but every once in a while, a bad pair of shoes makes its way to you, our consumer. Our bad. If you purchased your shoes on wwww.topoathletic.com, please contact us immediately at firstname.lastname@example.org with the defect information and we'll work with you to make it right. Please send us a picture of the defect, the 3-letter code on the tongue label and your purchase information (order date or number if you have it).
If you have purchased a defective product through one of our authorized retailers, please contact them for a replacement. If you have any issues with this process, then contact our Customer Service Department at email@example.com or (888) 994-9750.
Please note – sometimes shoes break down after high mileage and usage. If our Customer Service team determines, in its sole discretion, that your issue is just normal wear and tear, a replacement pair will not be sent. Discontinued product may also not be eligible for a replacement pair.
- What are my shipping options?
We currently offer standard ground shipping for US addresses only. All of our shipments ship from our warehouse in Montebello, California. Due to the uncertain shipping climate, we currently do not offer expedited shipping options, but may choose to add these should transit times normalize with our carriers.
- Ground (3-7 business days): $5
- Second Day Air (2 business days): $25 (when available)
- Next Day Air (1 business day): $50 (when available)
Orders received by 2:30 p.m. EST (11:30 a.m. PST) on any business day will be processed the same day. Any orders received after 2:30 p.m. EST (11:30 PST) or on a weekend/holiday, will be processed the following business day.
- Do you ship internationally?
We ship anywhere in the United States. However, we do have a growing base of International distributors as well as select retailers that ship Internationally (REI.com, Gearcoop.com and Backcountry.com).
- Do you ship to FPO/APO/DPO addresses?
Yes, we are happy to ship to service members overseas. Please select United States as your shipping country and the USPS shipping option.
- How do I ship to a destination when thru-hiking?
If shipping to a general delivery address, please select USPS as your shipping provider and ensure that your shipping address is formatted as follows:
[City, State] [Zip Code]-9999
We encourage all thru-hikers to research delivery in advance to ensure proper delivery to their intended destination. Topo is not responsible for any costs associated with failed deliveries due to carrier delays or improper addressing.
- What happens if my shipment is delayed/lost/mis-delivered by the carrier?
We are sorry to hear that there has been an issue with your shipment in transit. Please reach out to our Customer Service team with your order number and tracking number. While we have no control over shipments once they are in the hands of the carrier, we will open a trace with the carrier directly and work with you to resolve the situation as best we can.
- Can I made edits to my order after I submit it through the website?
We are sorry, but once orders are submitted on our website, they are immediately sent to our warehouse team for packaging. Orders may not be edited/changed/cancelled after the order has been completed.
- Do you have any recommendations for alternate lacing options?
Anyone who has tried Topo Athletic knows that our shoes follow the natural shape of the foot: plenty of room for the toes to spread and a secure midfoot and heel. If you require additional fit adjustments, alternate lacing allows you to customize to your unique foot type. Check out our recommended lacing options here!
- Do I have to run a certain way in Topos?
All Topo models are designed with little or no heel-to-toe drop. We believe that this encourages proper loading and weight distribution during the gait cycle, resulting in a more natural, efficient stride. This does not mean that you have to change the way you run. However, we believe that all runners can benefit from natural running form, regardless of footwear. This means: running in a way that emphasizes tall posture, loading under your center of gravity, and slightly leaning at the ankles.
Of course there's more to it than that! That is why we partnered with a premier resource for running form and mechanics called ACU Running. Click the link to check out how ACU-Running could make a serious positive impact on your running! Their page on our website contains videos detailing everything from common running form failures and how to correct them, to detailed instructions on specific exercises that will help you improve your running form.
- Are Topos Vegan?
We do not use any latex or animal products as materials or adhesives for our Vegan models. The Rekovr is our only non-Vegan model, made using an ethically sourced wool/poly blend.
- Are Topos waterproof?
We offer a single waterproof shoe at this time - Trailventure 2 WP is our waterproof hiking boot. All other Topos are designed to be lightweight and breathable, using airy mesh materials that are not waterproof.
- How do I clean my Topos?
Do not machine wash or dry. Remove insoles and laces and use a damp sponge and mild soap or detergent to remove any mud and dirt. Rinse with warm water and air dry away from direct sunlight or heat sources. Extreme, direct heat can cause bonding agents to fail or materials to lose their functional properties.
- Can I purchase replacement insoles?
Yes! We now have both our standard Performance Insole as well as our 3D Wave Sense Recovery Insole available for sale on our website. You can view our insole options here.
- How can I become a dealer?
If you own a brick and mortar running, outdoor, sporting goods, or shoe specialty store and are interested in carrying the Topo line, please send an email with relevant information and store website to firstname.lastname@example.org. A representative in your territory will follow up with more information.
- Can I apply to be an ambassador for Topo Athletic?
While we are not currently running an open application for the team, we’re always excited to connect with those who are interested in sharing their positive experiences with Topo. If you’re interested in learning about future ambassador opportunities, please reach out to email@example.com for more information.
- Does Topo Athletic sponsor athletes?
Yes! If you are a professional athlete with a passion for Topo and you would like to be considered for a sponsorship, please reach out to firstname.lastname@example.org to introduce yourself. Be sure to provide your race and event schedule for the year!