We are pretty confident you’ll love our products. But if for any reason you don’t, we will promptly take them back for an exchange or refund. Please have them in their original, unworn condition with the receipt within 30 days.
Worn products found to be defective may also be returned within 30 days. Our bad. Full refund or exchange.
Returns or Exchanges of Purchases made on www.topoathletic.com
Complete the return form located on the reverse side of your packing list included in your original shipment. (Items marked as “Final Sale” are not eligible for refund or exchange). There is a prepaid shipping label on your packing list.
Shipping is FREE for returns and exchanges when using the Topo UPS prepaid label provided to U.S. customers. Canadian customers will be responsible for shipping charges for returns.
Purchases made through an authorized dealer
If you did not make your purchase through our website, we are unable to accept returns for fit, style or size reasons. But our dealers are good people, so we’re pretty sure if you go back to them they’ll try to make it right.
If you have purchased a defective product through one of our authorized retailers and are unable to return this product to them, please contact our Customer Service Department at email@example.com or (888) 994-9750.
The nitty gritty
Any refunds for returned product will be processed to the original method of payment. If you have requested an exchange as part of your return, your original form of payment will be charged or refunded for any difference in price between your original purchase price and the requested item. Any exchange requests for items of greater value than your original order must be initiated through a new order.
Returns for size, fit and style must have no visible signs of wear or alteration. If we determine, at our sole discretion, that an item has been worn or altered, it will no longer be eligible for refund or exchange.
Please allow 7-10 days for your refund and/or exchange to be processed.
Our goal is to make returns and exchanges as simple as possible. If you have questions, please contact our Customer Service team at firstname.lastname@example.org or (888) 994-9750. Our customer service team is available for you Monday- Friday, 9:00 a.m. to 5:00 p.m. EST. If you reach out to us outside of business hours, we will get back to you as soon as we can within the following business day.